Money Back Guarantee Policy for CANDRELITH

CANDRELITH values your satisfaction with our products and services. If for any reason you are not completely satisfied with a purchase, we offer a straightforward Money Back Guarantee to ensure your confidence and peace of mind.

Eligibility for Refund

• The refund request must be raised within 30 days of receiving your order.
• Products must be returned in their original condition, unused, and with all the original packaging.
• Proof of purchase, such as an order confirmation or receipt, must be provided.

Non-refundable Items

• Items marked as final sale.
• Gift cards and promotional vouchers.
• Opened or used merchandise that is not defective.

How to Initiate a Refund

To initiate a refund, please contact our Customer Service team via email at support@candrelith.com with your order details and reason for return. Our team will guide you through the process and provide a Return Merchandise Authorization (RMA) number.

Return Shipping

Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Processing Your Refund

Once your return is received and inspected, CANDRELITH will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Contact Us

If you have any questions about our Money Back Guarantee policy, please reach out to us at support@candrelith.com or call us at (555) 123-4567. Our team is here to assist you Monday through Friday, from 9:00 AM to 5:00 PM EST.